Client Privacy & Communication Policy

 

Description of SMS Program/Service:

 

The Vrazalic Law Firm SMS program is designed solely for day-to-day communication with clients regarding their legal matters. Users will receive messages related to case updates, appointment reminders, document requests, or other relevant case-specific information. The service does not include marketing or promotional messages.

 

Type of Personal Information Collected: We collect the following personal information for the purpose of providing SMS communication services:

 

· Full Name

 

· Email Address

 

· Phone number

 

· Case-related details (e.g., case number, relevant deadlines, or appointment information)

 

Methods of Personal Data Collection:

 

Personal data is collected directly from clients through:

 

· Online intake forms submitted via our website or email

 

· In-person consultations

 

· Phone conversations with our team This information is gathered to ensure seamless communication and case management.

 

Purpose of Data Collection:

 

The primary purpose of data collection is to facilitate efficient and accurate communication regarding legal services. This includes:

 

· Providing updates on case progress

 

· Sending reminders for deadlines or appointments

 

· Requesting or confirming receipt of documents

 

· Addressing client inquiries related to their case

 

Data Storage and Security Measures:

 

User data is stored securely using encrypted systems that comply with industry-standard security protocols. Access to client information is restricted to authorized personnel only. Regular audits are conducted to ensure compliance with data protection regulations.

 

User Rights and Options:

 

Users have the following rights regarding their personal data:

 

· Access: Clients can request a copy of the personal information we have on file.

 

· Modification: Clients can update their information if it is inaccurate or incomplete.

 

· Deletion: Clients can request the removal of their personal information, subject to legal or regulatory requirements.

 

· Opt-Out: Clients can opt out of SMS communications at any time by replying “STOP” to any text message or contacting our office directly.

 

· For further assistance or to exercise these rights, users can contact us via phone at 415-249-2531 or email at neda@vrazaliclaw.com.

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

OPT IN CONSENT: By submitting your phone number, you are authorizing us to send you text messages and notifications. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.